01Who we are
Saman Carriers, doing business as Saman ("Saman", "we", "us"), is a company registered in Pakistan. We operate the website saman.com.pk and the STN Fleet mobile apps, including STN Fleet Driver and STN Fleet Manager (together, the "Services").
STN Fleet is used by transport businesses ("fleets") to manage their orders and drivers. A fleet decides which drivers and orders it adds. We process that information to run the Services, as described in this policy.
02What we collect
- Account information — your name, phone number, role (for example driver or manager) and fleet, and, when you sign in with Google, the email address and name on your Google account.
- Precise location (Driver app) — while a driver is on duty, the Driver app collects the phone's precise location, including when the app is closed, running in the background or the screen is off. Section 3 explains this in full.
- Order and delivery information — pickup and delivery addresses and map positions, the names and phone numbers of senders and recipients, notes, quantities, times, delivery status and how each step was confirmed.
- Camera — used to scan QR codes when confirming a pickup or delivery. Scanner images are not stored. If a feature asks you to take a photo, that photo is stored with the order.
- Microphone — used only when you choose to record a voice note on an order. The recording is stored with that order.
- Payment information — subscription payments are handled by our payment provider, PayPro. We receive the result (plan, amount, date, status) and the payer's name and phone number. We never receive or store card or bank account numbers.
- Device information — device model, operating system, app version, a notification token, and error reports, used to deliver notifications and fix problems.
- Website information — our server records standard technical data (IP address, browser type, pages requested, time). Tracking pages open through a private link and need no account. We do not use advertising or cross-site tracking cookies.
We also hold information about people who do not use the apps themselves, such as delivery recipients whose name, phone number and address a fleet enters on an order.
03Location data in the Driver app
- What — the phone's precise (GPS) location.
- When — only while the driver is on duty or has an active delivery, including when the app is closed, in the background or the screen is off. Collection stops when the driver goes off duty or signs out.
- Why — to show drivers' positions to their fleet managers, to show the progress of a delivery to the person following it, to calculate routes and arrival times, and to confirm automatically when a driver reaches a pickup or delivery point.
- Who sees it — the driver's own fleet, and, during an active delivery only, the person following that delivery through its tracking link.
The app explains this and asks for permission before collecting location. You can turn location permission off at any time in your phone's settings; the Driver app then cannot track deliveries. Location data is never sold or used for advertising.
04How we use information
- To provide the Services: accounts, orders, routes, live tracking and delivery confirmation.
- To send notifications about orders and your account.
- To manage subscriptions and billing.
- To give support and answer questions.
- To keep the Services secure and prevent fraud and misuse.
- To improve the Services using aggregated or de-identified statistics, such as the number of deliveries in an area.
- To comply with the law.
We do not sell personal information, and we do not use it for advertising or share it with advertisers.
06Where data is stored
Our service providers store data on servers that may be outside Pakistan, including in Europe and the United States.
07How long we keep it
- Accounts — until the account is deleted.
- Order and location history — 24 months, then deleted or anonymised.
- Payment records — as long as tax and accounting law requires.
- Server logs — a short period, normally no more than 90 days.
08Your choices and rights
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete your account and information (section 9).
- Withdraw permissions — location, camera, microphone and notifications — at any time in your phone's settings.
Email privacy@saman.com.pk from the email address or phone number linked to your account. We may need to confirm your identity, and we respond within 30 days. Drivers and recipients added by a fleet can also contact their fleet.
09Deleting your account
You can ask us to delete your account at any time at saman.com.pk/delete-account or by emailing privacy@saman.com.pk. Within 30 days we delete your account, profile and location history. Records we must keep by law, such as payment receipts, and delivery records a fleet needs for its own business are kept with your personal details removed where possible.
10Security
Data travelling between the apps, the website and our servers is encrypted (HTTPS/TLS). No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will inform you as the law requires.
11Children
The Services are for businesses and their staff and are not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
12Changes to this policy
We update this page when our practices change and change the date at the top. If a change is significant, we will also tell users in the apps.
13Contact
Saman Carriers (Saman), Pakistan. Privacy: privacy@saman.com.pk. Support: support@saman.com.pk.